Last updated: October 21, 2026
This page explains how returns, cancellations and refunds work for orders from The Vat & Nozzle.
Custom and made-to-order prints
Custom and made-to-order prints are final sale. We can't accept returns for change of mind.
Damaged, defective or incorrect items
If your item arrives damaged, defective or not as ordered, tell us through our contact form within 14 days of delivery. Please include clear photos of the problem.
We'll offer a free reprint or a refund. We make the final call, and we'll take your preference into account.
Damaged in shipping
If a package arrives damaged, keep the packaging and the item, and include photos of both when you contact us.
What isn't a defect
3D printing is a process, and some traits are part of how the parts are made. These are not defects:
- Layer lines on FDM prints.
- Slight color variation.
- Small marks where supports were removed.
Cancellations
- You can cancel for free before production starts.
- Once printing has started, the order can't be cancelled.
Quotes
We confirm the price before any work starts, so you'll know what you're paying before we print.
Refunds
Refunds go back to your original payment method. Please allow up to 10 business days for the refund to process.
How to start
To report a problem or ask about a cancellation, contact us and include your order details. For our full terms, see our Terms of Service.